Buendia Productions’ Privacy Policy

This Policy describes how we treat personal information we collect both online, offline and during our shows. This includes tools on our websites and in our apps. It also includes photos, videos, as well as box offices or in phone or email interactions you have with us.

Our Privacy Notice has been designed with our consumers in mind. How the notice applies to you will depend on the way in which you interact with us. For example, if you:

  • Purchase a ticket from us, we will use the information you provide us to fulfill our obligations to you in delivering that service, and, where permitted, keep you up to date about other events that may be of interest to you; and

  • When you browse our sites, we use cookies to tailor your experience and hopefully provide you with a seamless experience.

  • When you attend our shows, we will record digital media for marketing and promotional purposes.


Information We Collect

We collect information from and about you.

  • Contact and billing information. When you create an account, buy a ticket or have a ticket transferred to you by a friend, we will collect your contact and billing information, such as your name, street address, zip code, email, phone number and credit card number.

  • Information you post. We collect information you post in a public space on our website or on a third-party social media site.

  • Demographic information. We might collect information like your age range, race, or gender, or information about events you like or products you buy. We might collect this as part of a survey, for example.

  • Accessibility Information. We may collect details of your health requirements if you have accessibility requirements when attending events.

  • Other information. If you use our website or apps, we may collect information about the browser and device you're using, your IP address, your location, the site you came from, the site you visit when you leave us, and how you used or didn't use our site or app. We may collect this using technology such as GPS and Wi-Fi.

  • Photos, videos, and other digital media is captured and recorded during all our shows. By attending our shows, you give us the rights to use such media and explicit authorization to use all digital media captured during shows, including but not limited to, photos and videos featuring you and your friends.


We collect information in different ways.

  • We collect information directly from you. For example, if you buy tickets or register for a promotion. We also collect information if you post a comment on our websites or ask us a question.

  • We collect information from you passively. We use tracking tools like browser cookies and web beacons. We also collect information from our apps.

  • We get information about you from third parties. For example, if you use a social media feature within our websites or apps or post to a social media platform, the social media site will give us some information about you.

  • We take photos and videos of all of our shows, including the act, the venue, and the audience.

Use of Your Information

We use information as disclosed and described here.

  • We use information to provide you with products and services. We use your information to process your order and provide you with customer support. This includes sending you emails about your account or a ticket purchase. We might also contact you about this policy or our website terms.

  • We use information to respond to your requests or questions. For example, we might use your information to confirm your registration for an event or contest. You may give us your friend's information, for example via our referral service to tell a friend about our website or to purchase a gift card. We will only use your friend's information to provide services you requested. Your friend may contact us at info@buendiaproductions.com to ask us to delete their information.

  • We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

  • We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

  • We use information for security purposes. We use information to protect our company, our customers, or our websites. This includes to detect or prevent unlawful behavior.

  • We use information for marketing purposes. For example, we might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we'll enroll you in our newsletter.

  • We may also use push notifications on our mobile apps. We may use push notifications and your location information in our apps to send you alerts regarding local events.

  • We use information as otherwise permitted by law or as we may notify you.

  • We keep your information as long as it is necessary or relevant for our business. We also keep information to resolve disputes, enforce our agreements and otherwise required by law.

  • We use photos and videos of our shows ONLY for marketing and promotional purposes. We don't sell or transfer rights of photos or videos of our shows to 3rd parties. We may share digital media with others as required by law or as defined in the "Sharing of Your Data" section.


Sharing of Your Data

We may share information with third parties.

  • We will share information within our companies. This may include our media sites and Buendia Productions’-owned or operated venues, for example.

  • We will share information with third parties who perform services on our behalf. For example, we share information with vendors who help us manage our infrastructure or who fulfill your purchases. Some vendors may be located outside of the United States.

  • We will share information with our business partners. This includes a third party who provides an event such as the artist, promoter or team, or sponsors an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies, which may include sending you marketing communications. You should read those polices to learn how they treat your information.

  • We will share information with third parties who sell products or services to you. We will disclose your information to a ticket buyer or seller for order fulfillment purposes if you buy or sell tickets via a resale platform, or with a third party who provides you with ticket insurance or merchandise, for example.

  • We may share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may also share information if a government agency or investigatory body requests it. Or, we might also share information when we are investigating potential fraud.

  • We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.

  • We may share your information for reasons not described in this policy. We will tell you before we do this.

Your Choices & Rights

You have certain choices about how we use your information.

  • You can opt out of receiving our marketing emails. To stop receiving our promotional emails, follow the instructions in any marketing email you get from us. It may take about ten days to process your request. Even if you opt out of getting marketing emails, we will still be sure to send you transactional messages. For example, we may still contact you about your orders.

  • You can modify information you have given us. We make changes as soon as we can. This information may stay in our backup files. If we cannot make the changes you want, we will let you know and explain why. If you contact us requesting access to your information, we will respond within 30 days.

  • You can control cookies and tracking tools.

  • You can control tools on your mobile devices. For example, you can turn off the GPS locator or push notifications on your device.


Your California Privacy Rights: If you live in California and have an established business relationship with us, you can email us to request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year. Mention in your email that you are making a "California Shine the Light" inquiry. We will respond within 30 days.


Our sites and apps are not intended for children: Our sites and apps are meant for adults. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or legal guardian and think your child under 13 has given us information, you can email us. Please mark your inquiries "COPPA Information Request."

Looking After Your Information

We use standard security measures.

  • We have security measures in place to protect your information. The standard security measures we use will depend on the type of information collected. However, the Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. If you think that an unauthorized account has been created using your name, contact us at the address below.


We store information both in and outside of the United States: If you live outside of the United States, you understand and agree that we may transfer your information to the United States. This site is subject to United States laws, which may not afford the same level of protection of those in your country.


We may link to third party sites or services we don't control: If you click on one of those links, you will be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites. Our site may also serve third-party content that contains their own cookies or tracking technologies. To learn more, click here. We do not control the use of those technologies.



Buendia Productions’ Terms of Use and Purchase

Tickets for Buendia Productions' events are a revocable license.

  • Any violation of law or improper conduct while attending an event may result in holder being removed from the premises without refund of any portion of the ticket price or charges.

  • The holder of a ticket voluntarily assumes all risks of property loss and personal injury arising during its use whether prior to, during, or after the event and agrees that Buendia Productions, the venue, its management and affiliates of the event are not liable under any theory whatsoever.

  • This ticket is non-transferable. Any transfer, attempted transfer, resale, counterfeit, or unauthorized copy is grounds for seizure from and/or cancellation without refund.

  • Tickets obtained from an unauthorized source may be stolen, copied illegally, counterfeit or lost and if so, may be seized and cancelled without compensation.

  • There are no refunds or exchanges.

  • Event dates, times and locations are subject to change. Buendia Productions reserves the right to change this information without notification.

  • By attending our shows, you agree with our privacy policy regarding data we collect and share, including digital media (photos and videos) of our shows.

Contact Us

Feel free to contact us if you have more questions.

If you have any questions about our policies or other privacy concerns, you can email us at info@buendiaproductions.com. Please do not include your credit card number or other sensitive information in your email.

© 2020 Buendia Productions LLC. All rights reserved. Life out loud